Contact Us
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your account, managing deposits and withdrawals, or reporting a problem, we aim to respond promptly through convenient channels such as live chat, email or phone. We can also advise on security settings, document uploads for verification and responsible-gambling tools to help you manage play.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7 or email response within 2 hours |
| General enquiries | [email protected] - Response Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] - Account manager available Mon-Fri for partners |
| Phone | +44 20 7946 0832 - Call lines open Mon-Fri 09:00-18:00 |
| Working hours | Live chat 24/7; email responses during Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please write to [email protected] with a clear subject line and include your account ID, full name and up-to-date contact details to avoid delays. This helps our team process requests faster and reduces back-and-forth when verification or further information is needed.
Send Us a Message
Response Time
Support is available 24/7 via live chat and by email. Most enquiries are answered within one business day; simple requests often receive a reply within a few hours. More complex issues, such as document checks or payment investigations, may take longer depending on their nature and require additional verification. We will keep you updated while we work on your case.
Feedback
Tell us what you think - your feedback helps us improve Spinshark. Share suggestions, report issues or propose new features via live chat or email at [email protected]. We review every message carefully and use insights to refine promotions, site layout and customer service. Your ideas make a real difference to how we shape the site for UK players.